Professional Services Terms.

Last Updated: February 22, 2026

These Professional Services Terms (“Terms”) govern all business-to-business training, coaching, consultancy, and agency services provided by Live Sell Academy Ltd (“LSA”, “we”, “us”, “our”) to the client (“Client”, “you”).

Acceptance of a proposal, quotation, invoice, statement of work, or engagement constitutes agreement to these Terms.

Where services are purchased through our website as consumer transactions, our Terms of Sale apply instead.

Where there is any conflict between documents, these Professional Services Terms take precedence for contracted services.

1. Services

Live Sell Academy provides professional training, coaching, consultancy, and related services including (but not limited to):

  • Presenter training and performance coaching

  • Live selling and social commerce consultancy

  • Workshops and group training

  • Strategic advisory services

  • Programme management and delivery support

  • Performance reviews and audits

Full details of services, deliverables, and fees will be set out in the applicable proposal, quotation, or statement of work (“SOW”).

2. Fees & Payment Terms

2.1 Payment Structure

Payment terms will be specified in each proposal. Unless otherwise agreed:

2.1.1 Programme-Based Services

Fees are payable monthly in advance.

2.1.2 Project-Based Services

  • 60% upfront

  • 20% mid-project

  • 20% upon completion

Services will not commence until payment has been received.

2.2 Late Payment

Late payments may result in suspension of services until payment is received.

LSA reserves the right to charge statutory interest on overdue amounts in accordance with UK law.

LSA reserves the right to suspend services until outstanding payments are settled.

2.3 Expenses

Any agreed travel, venue, or additional costs will be invoiced separately.

3. Programme Structure & Session Allocation

Where services are delivered as ongoing programmes:

  • Fees provide access to a defined number of sessions per billing period, unless otherwise stated.

  • Sessions must be used within the billing period.

  • Unused sessions do not roll over unless agreed in writing in advance.

  • Sessions are non-transferable.

  • Additional sessions may be purchased separately.

  • Session availability is subject to reasonable scheduling and business hours.

4. Minimum Commitment

Where a minimum term is stated (e.g., 3 months), early termination does not remove the Client’s obligation to pay all remaining fees due within the agreed period.

5. Scheduling, Cancellations & Rescheduling

5.1 Client Scheduling

Sessions are scheduled by mutual agreement and typically require a minimum of 48 hours’ notice, subject to coach availability.

5.2 Session Delivery

Sessions are delivered within Live Sell Academy’s standard service delivery window (typically Monday to Friday during normal UK business hours, excluding public holidays). Delivery outside this window may incur additional fees.

5.3 Client Rescheduling

The Client is responsible for requesting any session rescheduling using the official session confirmation email or designated booking system provided by Live Sell Academy.

Rescheduling requests submitted via alternative methods (including email or informal communication) may not be actioned and do not constitute valid notice.

A minimum of 48 hours’ notice is required to reschedule sessions.
Sessions cancelled with less than 48 hours’ notice may be forfeited.

5.4 Client Cancellation

Where the Client cancels after payment has been made, fees are non-refundable unless otherwise agreed.

5.5 LSA Rescheduling

LSA reserves the right to reschedule sessions due to unforeseen circumstances. Equivalent value will be provided.

6. Delivery Format

Services may be delivered:

  • Online (Zoom, Teams, Google Meet or equivalent platform)

  • In person

  • Hybrid

LSA reserves the right to change delivery format where reasonably necessary.

7. Client Responsibilities

The Client agrees to:

  • Provide timely access to required information and personnel

  • Attend scheduled sessions

  • Participate professionally

  • Implement agreed actions where appropriate

LSA is not responsible for outcomes where client participation is limited.

8. Independent Contractor

Live Sell Academy Ltd operates as an independent contractor. Nothing in these Terms creates any partnership, joint venture, employment relationship, or agency relationship between the parties.

9. No Guarantee of Results

Live Sell Academy Ltd provides professional training, coaching, and advisory services but makes no representation, warranty, or guarantee regarding any specific commercial, financial, or performance outcomes. Results may vary based on individual participation, implementation, and external factors beyond Live Sell Academy Ltd’s control, including but not limited to:

  • Sales performance

  • Revenue growth

  • Audience engagement

  • Platform metrics

Results depend on multiple external factors beyond the control of Live Sell Academy Ltd.

10. Intellectual Property

All materials, frameworks, methodologies, and content provided remain the intellectual property of Live Sell Academy Ltd, including but not limited to:

  • The R.E.A.L.™ Method

  • Training materials

  • Performance frameworks

  • Documentation

  • Tools and resources

Materials are provided for participant use only and may not be reproduced, distributed, or commercially exploited without written permission.

11. Confidentiality

Both parties agree to maintain confidentiality regarding all proprietary, commercial, or sensitive information shared during the engagement.

This obligation continues after termination of services.

12. Publicity

Unless otherwise agreed in writing, Live Sell Academy Ltd may reference the Client’s name and general nature of services provided for portfolio, case study, and marketing purposes.

13. Non-Solicitation and Non-Circumvention

The Client agrees that during the engagement and for a period of twelve (12) months following completion or termination of services, the Client shall not directly or indirectly:

  • Solicit, engage, hire, contract, or attempt to engage any presenter, coach, consultant, or personnel introduced or made available by Live Sell Academy Ltd;

  • Bypass Live Sell Academy Ltd to obtain services from any individual introduced through Live Sell Academy’s programmes, training, or agency activities; or

  • Enter into any arrangement intended to circumvent fees or commercial arrangements with Live Sell Academy Ltd.

Where the Client wishes to engage such individuals, this must be arranged through Live Sell Academy Ltd or with Live Sell Academy Ltd’s prior written consent.

14. Participant Conduct

LSA promotes a professional and respectful environment.

Disruptive or inappropriate behaviour may result in removal from sessions without refund.

15. Programme Changes

LSA reserves the right to modify:

  • Session content

  • Trainers

  • Delivery methods

  • Programme structure

Equivalent value will always be maintained.

16. Limitation of Liability

To the fullest extent permitted by law:

  • LSA’s liability is limited to the total fees paid by the Client for the services giving rise to the claim.

  • LSA shall not be liable for indirect or consequential losses, including loss of revenue, profit, or business opportunity.

17. Termination

Either party may terminate ongoing services with 30 days’ written notice unless a minimum commitment applies.

LSA may terminate services immediately in cases of:

  • Non-payment

  • Breach of terms

  • Inappropriate conduct

18. Force Majeure

LSA shall not be liable for failure to perform obligations due to circumstances beyond reasonable control including but not limited to:

  • Illness

  • Technical failures

  • Platform outages

  • Government restrictions

  • Natural events

19. Data Protection

Both parties agree to comply with applicable UK data protection legislation, including GDPR, regarding handling of personal data.

20. Quote Validity

All proposals and quotations are valid for 30 days unless otherwise stated.

21. Entire Agreement

These Terms together with any proposal or statement of work constitute the entire agreement between the parties and supersede all prior discussions or agreements.

Any variations to these Terms must be agreed in writing.

22. Governing Law

These terms shall be governed by and interpreted in accordance with the laws of England and Wales.